Industries · Home and property
Websites for stove and fireplace installers
Certification, flues and alarms. The compliance detail is the reassurance.
A wood burner is bought emotionally — people want the room to feel a certain way — and installed under a set of rules most customers know nothing about. The gap between those two things is where installers earn their reputation.
Customers also arrive with questions about whether they are still allowed to burn wood at all, which deserves a straight answer rather than a sales pitch.
What your customers want answered
- Can my chimney take a stove, or do I need a liner
- What certificate do I get, and will my insurer and a future buyer want it
- What size stove do I need for the room
- What alarms are required
- What can I actually burn, and how often does it need sweeping
Explain the certificate and the alarm ruleA solid fuel installation has to comply with building regulations, which a registered competent person can self-certify. In rented homes, a carbon monoxide alarm is required in any room used as living accommodation containing a fixed combustion appliance other than a gas cooker. Landlords in particular need to be told this before they buy, not after.
Oversizing the stove
A stove too large for the room gets run slowly, which glazes the flue and produces a poor fire. An installer who sizes properly and explains why is giving advice the showroom down the road will not.
Tell me about your business.
One message is enough to start. I’ll read it and reply myself, usually with a couple of questions and a clear price.
Liam Tapp, Website Builds