Websites for removals and storage firms
Web design for removals and storage firms: £249.99 to build, then £49.99 a month, no minimum term. The enquiry has a date attached. Everything on the site should serve the quote.
A removals enquiry is unusually well qualified: the customer has a moving date, an address and a deadline they cannot move. What they want is a price, quickly, without a salesman in their living room.
The competition is largely national comparison sites, which win on speed rather than quality. A local firm competes by being easier to deal with and clearer about what is included.
What your customers want answered
- How much will it cost for my size of house and distance
- Can I get a quote from photographs or a video walkthrough
- Are you insured, and what is the cover per item
- Do you pack, and is packing material extra
- Do you have storage if my dates do not line up
Quote from a video walkthroughLetting a customer film their rooms on a phone and send it removes the home survey, which is the slowest and most intrusive step. Firms that offer it get to a price days before competitors do.
Not stating insurance limits
Goods in transit cover has a per-item limit, and customers with anything valuable want to know it. Publishing it prevents an awkward conversation and signals a properly run firm.
Quotes are the whole job
Almost every removals enquiry starts with 'how much'. Make it easy to ask: a form that takes the moving date, the from and to postcodes, the size of the property and anything awkward such as a piano, a top-floor flat or no parking. The better the form, the fewer phone calls before you can quote.
If you offer a video survey, say how it works. Many customers prefer it to a home visit.
Explain what is included
Packing, materials, dismantling and reassembling furniture, insurance, and storage are where quotes differ. A plain list of what your price includes, and what costs extra, saves the comparison happening on the phone.
Say what goods-in-transit insurance you carry and what it covers. Customers moving everything they own care about it.
Storage as its own page
If you offer storage, give it a page of its own with how it works: containers or rooms, access, minimum term and how pricing works. People search for storage separately from removals, often for a gap between moves.
Common questions
- What should a removals company's website include?
- A detailed quote form, what your price includes and what is extra, your insurance, the areas you cover, storage details if you offer it, and reviews that mention care and punctuality.
- Should I offer video surveys online?
- If you can, yes. Explain how they work on the site; many customers find them easier than a home visit.
- Do I need a separate storage page?
- If you offer storage, yes. People search for it on its own.
Other sectors we build for
Tell me about your business.
One message is enough to start. I’ll read it and reply myself, usually with a couple of questions and a clear price.
Liam Tapp, Website Builds