Industries · Home and property
Websites for man and van services
Customers want a price before they ring. Give them one and you will out-book the competition.
Man and van sits between a courier and a removals firm, and the customer is usually moving a flat, a single large item or a student's belongings. They are comparing on price and availability and nothing else.
Because the jobs are small and frequent, the barrier is always the quote. A customer who cannot see roughly what it costs will ring the next of the twenty similar-looking businesses in the search results.
What your customers want answered
- What does it cost — hourly, or by distance
- How big is the van and will my things fit
- Do you help with the lifting, or is that me
- Are my belongings insured while you have them
- Can you do it this weekend
State the van size in things, not metresLoad lengths mean nothing to a customer. Saying what a van typically takes — a one-bedroom flat, a sofa and a bed, ten boxes and a washing machine — lets somebody self-select the right size and book with confidence.
Silence on insurance
Customers assume goods in transit cover exists until something is broken. Stating the level of cover is a small thing that separates a business from the cash-in-hand competition.
Tell me about your business.
One message is enough to start. I’ll read it and reply myself, usually with a couple of questions and a clear price.
Liam Tapp, Website Builds