Websites for supported living providers
Web design for supported living providers: £249.99 to build, then £49.99 a month, no minimum term. Two audiences: commissioners who place people, and families who visit.
Supported living is usually commissioned by a local authority or health body, but the family of the person being placed will look you up, and their view carries weight.
The commissioner wants capability, compliance and capacity. The family wants to know their relative will have a life. Both need serving, and they need different pages.
What your customers want answered
- What needs do you support, and what do you not take
- What does a placement look like day to day
- Do you have capacity, and where
- What is your inspection rating and your staffing model
- How do you support independence and choice
Show an ordinary weekNot a mission statement, but what somebody actually does: work or college, shopping, seeing friends, cooking. Families are trying to picture a life rather than a service, and commissioners are looking for evidence that outcomes are real.
Writing only for commissioners
Procurement language alienates the families who will visit the website after a placement is proposed, and their objections can stop it. Both readers deserve content written for them.
Who you support and how
Describe who you support, such as people with learning disabilities or mental health needs, the kinds of housing and support you provide and how support is planned with each person. Focus on independence and choice.
For referrers and recruits
Many enquiries come from social workers and commissioners. Give them a clear referral route and the information they need. A careers section helps with recruitment.
Daily life, choice and independence
Explain how people are supported to live the life they choose: cooking, managing money, working or volunteering, studying, travelling and enjoying hobbies and friendships. Describe how support is matched to each person and adjusted as their confidence grows.
Explain how families and advocates stay involved, how support plans are reviewed and how people are helped to raise concerns. Real, consented stories of progress, told in the person's own words where possible, show your approach better than general statements.
Common questions
- What should a supported living website include?
- Who you support, types of housing and support, how support is planned, registration, referral process for professionals and a careers section.
- Should professionals have a referral page?
- Yes. It makes referrals quicker and clearer.
- Should I show properties?
- With permission and respecting privacy, photos help people picture their home.
Other sectors we build for
Tell me about your business.
One message is enough to start. I’ll read it and reply myself, usually with a couple of questions and a clear price.
Liam Tapp, Website Builds