Industries · Property and lettings
Websites for property managers
Landlords are buying the absence of phone calls. Show them the process that delivers it.
A landlord paying for management is buying their evenings back. They do not want to hear about a boiler at nine at night, chase a contractor or deal with a tenant dispute.
That makes process the product. How repairs are reported, who authorises what, what a landlord is told and when — these are the things a serious landlord is comparing, and most management websites describe none of them.
What your customers want answered
- What is included in the management fee and what costs extra
- How are repairs reported, and up to what value can you authorise without me
- How often do you inspect, and what do I receive afterwards
- What happens if the tenant stops paying
- How and when do I get my rent and statements
Describe the repair process step by stepTenant reports it, how quickly it is triaged, the authority threshold, which contractors you use, and how the landlord is informed. It is the single thing landlords ask about most, it is where bad agents fail, and publishing it demonstrates that a system exists rather than a person with a phone.
Fee percentages without scope
A cheaper percentage with everything chargeable as an extra costs more than a higher all-inclusive fee. Landlords who have been caught out compare scope, and the agent who sets it out plainly wins that comparison.
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Tell me about your business.
One message is enough to start. I’ll read it and reply myself, usually with a couple of questions and a clear price.
Liam Tapp, Website Builds