Industries · Property and lettings
Websites for block management companies
Directors appoint you after a bad experience. Transparency about service charges is everything.
Block management is usually bought by a residents' management company or a group of directors who are unhappy with the incumbent. They have been through opaque service charge accounts, unanswered emails and works they did not agree to.
They are not looking for a glossy corporate presence. They are looking for evidence that you will account for their money clearly and answer the phone.
What your customers want answered
- How are service charges accounted for, and how often do we see the figures
- How do you handle section 20 consultation for major works
- What is in your management fee and what is charged on top
- Who is our named contact and what is the response time
- How do you deal with arrears and difficult leaseholders
Explain major works consultation plainlyLeaseholders have statutory consultation rights before significant works or long-term agreements, and getting the process wrong can leave the landlord unable to recover the cost. Directors who have seen this go wrong are reassured by an agent who clearly understands the procedure and says so.
No named people
Anonymous corporate copy is exactly what the outgoing agent had. Naming the manager who would look after the block, with a direct line, addresses the specific complaint that caused them to look elsewhere.
Other sectors we build for
Tell me about your business.
One message is enough to start. I’ll read it and reply myself, usually with a couple of questions and a clear price.
Liam Tapp, Website Builds