Websites for block management companies
Web design for block management companies: £249.99 to build, then £49.99 a month, no minimum term. Directors appoint you after a bad experience. Transparency about service charges is everything.
Block management is usually bought by a residents' management company or a group of directors who are unhappy with the incumbent. They have been through opaque service charge accounts, unanswered emails and works they did not agree to.
They are not looking for a glossy corporate presence. They are looking for evidence that you will account for their money clearly and answer the phone.
What your customers want answered
- How are service charges accounted for, and how often do we see the figures
- How do you handle section 20 consultation for major works
- What is in your management fee and what is charged on top
- Who is our named contact and what is the response time
- How do you deal with arrears and difficult leaseholders
Explain major works consultation plainlyLeaseholders have statutory consultation rights before significant works or long-term agreements, and getting the process wrong can leave the landlord unable to recover the cost. Directors who have seen this go wrong are reassured by an agent who clearly understands the procedure and says so.
No named people
Anonymous corporate copy is exactly what the outgoing agent had. Naming the manager who would look after the block, with a direct line, addresses the specific complaint that caused them to look elsewhere.
For leaseholders and directors
Block management clients are often residents' management companies. Explain what you handle: service charges, budgets, maintenance, insurance, health and safety and compliance, and how leaseholders contact you.
Fees and accreditation
Explain your fee basis per unit, any accreditation, and how switching managing agent works, including handover of funds and records.
Communication with residents
Poor communication is the most common complaint about managing agents. Explain how residents report issues, how quickly you acknowledge and respond, and how you keep everyone updated on repairs and major works, whether by email, a portal or notices.
Describe how annual budgets are set and consulted on, how service charge accounts are presented, and how you run annual meetings with directors. Explain how statutory consultation works for major works, so leaseholders understand the process and the timescales.
Common questions
- What should a block manager's website include?
- Services, service charge handling, maintenance, compliance, leaseholder contact, fees, accreditation and switching.
- Should I explain switching agents?
- Yes. Directors often need it.
- Do leaseholders need a portal?
- If you offer one, show how it works.
Other sectors we build for
Tell me about your business.
One message is enough to start. I’ll read it and reply myself, usually with a couple of questions and a clear price.
Liam Tapp, Website Builds